Refunds

Rather than issuing refunds back to your account, the amount will be credited to your AWASSA Wallet. This balance never goes to waste – it remains ready for you to indulge in future collections and timeless pieces of your choice.

Returns & Exchanges

We do not process returns; however, we gladly welcome exchanges. You may select the same design in an alternative size or explore other pieces from our collection that capture your style.


If more than 15 business days have passed since we’ve approved your refund, please contact us at contact.awassa@gmail.com.